Privacy Policy
Last updated: August 2026
Who we are
This website is operated by L Scott Plumbing & Heating, a plumbing and heating business based in Wiltshire, United Kingdom, covering Wiltshire and surrounding areas. You can contact us at lsandsonsplumbingandheating@gmail.com or 07387 869970. Our website address is https://lscott-plumbing.co.uk.
Information we collect
When you submit an enquiry or quote request on this website, we collect:
- Your name
- Your email address
- Your telephone number
- The service you are enquiring about
- Any details you include in your message
Our enquiry forms are processed by Web3Forms, a third-party form delivery service. In the course of delivering your message, technical information such as your IP address and browser information may be processed by Web3Forms and by our hosting provider for delivery, security and spam-prevention purposes.
This website also embeds a map from OpenStreetMap. When that map loads, your browser connects to OpenStreetMap's servers, which may receive your IP address and technical request information.
We do not currently use analytics, advertising or behavioural tracking on this website.
How we use information
- Responding to your enquiry and providing a quotation
- Carrying out work you have asked us to do
- Managing communications with customers
- Keeping records of enquiries and jobs
- Protecting the website against spam and misuse
Third-party services
- Web3Forms — delivers enquiry form submissions to our email inbox.
- Google (Gmail) — our business email provider, where enquiries are received and stored.
- OpenStreetMap — supplies the embedded service-area map.
- Our website hosting provider — serves the site and may keep standard server logs.
We do not sell your information. Links to Facebook and WhatsApp on this site take you to those platforms, where their own privacy policies apply.
Data retention
We keep enquiry and customer information only for as long as necessary for the purposes described above, including any period required to meet legal, accounting or insurance obligations. Information no longer needed is deleted.
Your rights
Depending on the circumstances, you may have the right to request access to your personal information, ask for it to be corrected or deleted, ask us to restrict how we use it, object to certain processing, or request a copy in a portable format. To make a request, email lsandsonsplumbingandheating@gmail.com.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You may also raise a concern with the UK Information Commissioner's Office at https://ico.org.uk, and other legal remedies may also be available to you.
Cookies
For details of the storage and cookies used on this website, see our Cookie Policy.